Welcome to Saucony Store’s FAQ page! We’re here to help answer your questions about our high-performance running and athletic footwear. Below you’ll find information about our products, shipping, returns, and more.
About Our Products
What types of shoes does Saucony Store offer?
We specialize in performance footwear for runners and athletes of all levels. Our product range includes:
- Running Shoes (road and trail)
- Lifestyle Sneakers
- Walking Shoes
- Kids’ Shoes
- Athletic Shoes for men and women
How do I choose the right running shoe for my needs?
Consider your running style, foot type, and the surfaces you’ll be running on. Our collection includes specialized shoes for:
- Road running
- Trail running
- Neutral or stability needs
- Different levels of cushioning
Do you offer shoes for children?
Yes! We have a dedicated Kids’ Shoes section with performance footwear designed specifically for young athletes.
Ordering & Account Information
How do I create an account?
You can create an account during checkout by selecting the “Create Account” option. Having an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship worldwide to athletes across the globe, excluding some remote areas and parts of Asia. During checkout, you can enter your address to confirm we deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Delivered via DHL or FedEx in 10-15 days after dispatch
- Free Shipping (for orders over $50): Delivered via EMS in 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number to follow your package’s journey to your doorstep.
What if my package is delayed?
While we work with reliable carriers, international shipments may occasionally experience delays due to customs processing. If your package seems significantly delayed based on the estimated delivery window, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in their original condition, and in the original packaging. Please contact us to initiate a return and we’ll provide instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. If you need a different size or style, please return the original item (following our return process) and place a new order for the item you want.
Additional Questions
How do I contact customer service?
Our customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3596 Lodgeville Road, Minneapolis, US 55406
Are your shoes authentic Saucony products?
Absolutely! We are an authorized retailer of genuine Saucony performance footwear. Every pair undergoes our rigorous quality check before shipping to ensure you receive authentic, high-quality products.
Do you offer discounts or promotions?
Yes! Check our “HOT SALE” section for current promotions. You can also sign up for our newsletter to receive exclusive offers and updates about new products.
Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re passionate about running and committed to helping you find the perfect footwear to fuel your passion!